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PRIVACY POLICY

Aspirely is an online English-Chinese language learning platform focusing on practical speaking practice, business communication, and speaking exam preparation (IELTS/HSKK). We are committed to respecting and protecting the privacy of our students while remaining transparent about the collection, use, and storage of personal data.

This Privacy Policy describes how Aspirely collects, uses, protects, and shares user information when you access and use our website and related services.

1. Personal information collected

When customers access and use features on the website, we collect data from interactions such as account registration, trial lessons, placement tests, or service usage. We also collect IP addresses and browser information (user agent) to assist in identifying and preventing spam.

To optimize the educational experience and ensure students' rights throughout the service delivery process, we collect and store relevant data groups. Specifically, the system records details regarding teaching schedules and student learning progress. Additionally, test results, periodic assessments, and professional feedback from teachers are stored to track improvement. To maintain training quality and provide timely support, we record all interactions and communications between students and the teaching team via chat channels or comments in online classrooms.

2. Purpose of information use

At Aspirely, the collection and use of personal information are conducted transparently with the sole purpose of providing an optimal educational experience. Primarily, this information allows us to establish and operate student accounts, thereby developing deeply personalized learning paths. The system uses data to connect learners with suitable teachers while ensuring seamless classroom management and schedule coordination.

Furthermore, this data serves as a vital foundation for tracking progress, evaluating competence, and continuously improving teaching quality. We are always ready to support, answer inquiries, and maintain connection with students through important course notifications. For promotional programs or new course information, students have full control and can opt out of receiving information at any time. Aspirely affirms its commitment to absolute confidentiality and does not use personal data for any purpose outside the defined educational scope.

3. Information storage & security

Aspirely has established a multi-layered data protection system, closely combining advanced technical solutions with strict management procedures to ensure the absolute safety of users' personal information. We implement an authorization policy that only allows directly relevant personnel to access data within the necessary scope of work. All information is stored on modern secure systems with optimized storage durations to best serve the learning process. In particular, Aspirely classifies learning progress, assessment results, and student-teacher interaction content as core sensitive data, applying special security standards to prevent any unauthorized external access.

4. Third-party data sharing

Aspirely commits not to sell, exchange, or share users' personal information with third parties for commercial or profit-seeking purposes. Data transfer is only conducted within the following limited and necessary frameworks:

  • User consent: Information is only shared with the confirmation and consent of the student.
  • Service operation and optimization: To ensure an uninterrupted learning experience, we collaborate with partners providing essential infrastructure such as payment gateways, online teaching platforms, and data analysis tools.
  • Legal compliance: We are responsible for providing information upon request from competent State authorities based on current legal regulations.

Notably, all our strategic partners are bound by strict terms requiring the application of security standards equivalent to or higher than Aspirely's system to ensure absolute protection for users.

5. User rights

Aspirely respects and guarantees users' legal rights regarding their own personal data. Specifically, customers have the right to proactively:

  • Access and rectification: Freely review, update, or correct personal information on the system to ensure accuracy.
  • Request erasure: Request the permanent deletion of accounts and related data when services are no longer required.
  • Control notifications: Opt-out or unsubscribe from promotional newsletters and offers at any time.
  • Withdraw consent: You have the right to change your mind and withdraw permission for previously established data collection and processing.

To exercise any of the above rights, please send an official notification through the contact channels listed at the end of this policy for timely assistance from our support team.

6. Cookies & tracking technology

To optimize operational performance and provide the smoothest experience, Aspirely uses cookies and similar tracking technologies. These technologies play an important role in:

  • Optimizing access: Automatically remembering login information to save you time upon returning to the system.
  • Personalizing content: Recording personal preferences to recommend paths and learning content most suited to your needs.
  • Quality upgrades: Analyzing operational data to detect errors, thereby improving the overall speed and performance of the website.

Students have full rights to manage, adjust, or refuse the use of cookies through direct browser settings. However, please note that disabling cookies may limit some smart features or affect the stability of the website during the learning process.

7. Policy changes

Aspirely reserves the right to modify, update, or adjust the terms in this Privacy Policy at any time to comply with legal changes or service improvements. All changes will be publicly posted on the official website and become effective from the time of posting. To ensure personal interests, we encourage students to periodically review the policy content to stay updated on how we protect your information.

8. Contact information

For any inquiries, please contact Aspirely via:

Email: admin@aspirely.edu.vn

Phone: 028 6276 3622 / 035 436 8700

Website: https://aspirely.edu.vn/